Cancellation; Two days from the due date
You may cancel your order at any time prior to two days from the due date by contacting our Customer Service Team on 0312 9129696. In addition, we will require a written cancellation through SMS.
Your cancellation notice must quote your name and order number.
Cancellation; A day prior to due date
You are entitled to cancel at any time prior to receiving your order so long as you call our Customer Service team on 0312 9129696 before 12:00 (1200 hrs) on the day earlier to due date.
We are sorry that it will not possible to cancel or make changes to your order after 12:00 (1200 hrs) on the day earlier to due date.
In case order is placed after 12:00 than cancellation is possible within 3 hrs from the time of order placement.
We employ professional carriers. Nevertheless, accidents can happen and so we ask that you check your order is correct before signing your delivery note.
In the unlikely event that you find that your order is incorrect, incomplete or damaged on delivery
please notify our Customer Services Team immediately on 0312 912 9696
In order to claim a credit or refund please send photo evidence alongside proof of purchase to our Customer Service Team.
Company will give full refund if the cake is not used and returned back based on the issue with design. In case of delivery damage, we will take up the matter with delivery company and this takes between 3-4 working days to claim the refund or adjustment. Company is not liable for any damage if the order is on self collection once the order leaves the company premises.